Refund and Cancellation Policy
Last updated: October 2026
This policy applies to payments made to RecruitScrape. Paid plans are not yet available to buy on the website. We currently invoice pilots and credits directly, in Indian rupees, and payments are processed by Razorpay. We never receive or store your card details.
1. 7-day refund
If you are not satisfied, email support@recruitscrape.com within 7 days of your payment, from the email address on your RecruitScrape account. If fewer than 25 credits have been used since that payment, we will refund the full amount. You don't need to give a reason.
How credits are counted: credits used are AI actions charged to your workspace after the date of the payment. Credits returned to you automatically (for example when an AI step fails or no email is found) are not counted, and neither are free credits you used before paying.
If 25 or more credits have been used since the payment, or after 7 days, payments are not refundable, except where the law requires otherwise.
2. What happens to your credits
When a payment is refunded, the credits it added are removed from your workspace if they haven't been used. Credits you have already used are not charged back to you. Your account, jobs and candidates are not affected by a refund.
3. How refunds are paid
Refunds are sent through Razorpay to the original payment method. How long the refund takes to appear depends on your bank or card issuer. We confirm by email when we have issued it.
4. Cancellation
- Pilots: you can cancel at any time by emailing support@recruitscrape.com. You won't be invoiced again, and your account and data stay until you delete them.
- Monthly plans: not yet on sale. Their cancellation terms will be set out here before they are.
- Free credits: free; there is nothing to cancel or refund.
Deleting your account (Settings) does not issue a refund by itself. To get a refund, email us within 7 days of the payment as described above.
5. Delivery
RecruitScrape is an online service; nothing is shipped. After your payment is received, the credits on your invoice are added to your RecruitScrape workspace and we confirm by email.
6. Contact
Questions about a payment, an invoice or a refund: support@recruitscrape.com. See also our Terms of Service and Contact page.